TU Delft
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2016/2017 Applied Sciences Master Science Education and Communication
Conversation Strategies
Responsible Instructor
Name E-mail
É. Kalmár    E.Kalmar-1@tudelft.nl
Contact Hours / Week x/x/x/x
Education Period
Start Education
Exam Period
Different, to be announced
Course Language
Dutch (on request English)
Course Contents
Social interactions between individuals are building blocks for larger communication systems. To be able to influence a system at a process level, you need to understand how interaction works at a personal level. In order to do so, you need to be able to reflect on your personal communication style, as well as those of people from a variety of backgrounds. To be successful in reaching your goals, you need to learn how to see through the eyes of others. Recognizing the variables that influence communication and, therefore, systems at both group and process level, will help you to maximize the effectiveness of both your own work and that of your team.
After this master class, you’ll be able to recognize the variables that influence your communication with people in one-to-one interactions, as well as in group meetings. We will do this by familiarizing you with various international studies on conflict management and communication. With these insights, you’ll be prepared to ‘read beyond content’. This will ultimately help you to maximize your ability to communicate in an international setting and minimize the risk of misunderstandings.
Study Goals
• To gain the ability to recognize the variables that influence communication and conflict
• To understand how those variables influence the process of doing research in a team.
• To increase your sensitivity to your own personal communication styles and its impact on how you function professionally.
Education Method
In this workshop we will combine presenting theory on communication and conflict
management with practicing skills in small groups. Reflection on personal style and open discussion will be encouraged by several exercises. A handout will give you background information on the theoretical models that we will use in the workshop.
During the masterclass we will make use of materials that will be given in class, as well as materials, which can be found on Blackboard.
Assignments, and interactive participation is required